King George Hospital

King George Hospital 2024-04-28 Person 3 5 0

I walked into A and E unit of KGH after being referred by a clinician from 111 on 26th April 7.15 PM. I had an accidental overdose of a medicine I am taking since a week. There were about 15 patients before me. Reception staff and nurses were kind and very helpful.My bloods were taken to analyse if everything was ok after overdose.The first meeting with doctor came soon after bloods were taken.He listened my health history and took details of my overdose.He asked about how I was feeling and informed me I had to wait to for blood test results and once it is ready he will review and do what is next . By this time it was 9.30. Next around 11.00 PM I was told to isolate myself in isolation area due to my already existing health concerns and I agreed.From then on no communication from anyone.Waited till 2 am no response and on enquiring was told my results are not ready. More waiting and I checked with staff again by 5.30 am to know my results came long ago but no doctor to review patients. I was eighth in que to be seen by Doctor.Waiting still continues and 7.30 am again I was told no doctors available.I will be seen only by day staff doctors. By 9.30 finally I was reviewed by a doctor She explained I was on an observance for six hours which night shift Dr never mentioned.My blood results was ok and Dr mentioned how to look after myself for next couple of days and let go.

Lack of communication from night shift doctor that I was on an observation is not acceptable.Such long waiting hours thats a total of 14 hours spend in A and E is not at all acceptable. Staff doing blood works need to be more kind and needs training on dealing with patients.Nurses and Receptionists were great.The doctors were in general great but more doctors need to be in A and E to make patients life easy. Better communication with patients to inform what is happening with their care is important.Can see A and E staff are extremely stretched and need more staffs to ease out things. Toilets were clean in the evening when I arrived and my morning became really filthy. I informed reception staff and they quickly reacted by calling in the cleaner. Looks like there was either no cleaner in the night shift or didn't do a good job.Can see how restless and helpless all patients felt with such long waiting times and no communication from staff. Had to chase the staff many times to find out whats happening.Very exhausting experience.More staff[doctors] need to be deployed in A and E.

King George Hospital 2024-04-27 Person 2 5 0

Left in a corridor, with no information except wait there had to walk round to cdu at 2.10am to ask anything , to be told another 7-8 hrs after we originally arrived at 11pm the night before, I was with my daughter brought in by ambulance who was tacky cardic pain in chest and sweaty.. Staff were aware this happens sporadically but this time was worse and lasted longer hence calling ambulance. I believe the treatment we have so far recieved is poor..its 4.49am now and still no doctor has seen my daughter. Terrible service

Lots, better communication, shorter waiting times.

King George Hospital 2024-04-26 Person 5 5 0

I didn’t have to wait 8 hours in hospital. Doctor and the consultant were very nice and treated me well. Gave me treatment what I needed at the time. So big thanks to all staff who helped me with great care.

No

King George Hospital 2024-04-26 Person 5 5 0

All the staff were friendly and helpful and the doctor was very caring

Nothing

King George Hospital 2024-04-26 Person 5 5 0

I was treated well and I do belive everyone doing great job at Gardlinica ward. Nurses are very helpfull and looking after veery person. Big thanks.

The food can be better and with fresh salads.

King George Hospital 2024-04-26 Person 5 5 0

Procedure by Dr Bethany always provides great care.

N/A

King George Hospital 2024-04-26 Person 5 5 0

All nurses/doctors on the ward/during surgery were great.

King George Hospital 2024-04-26 Person 5 5 0

Nurses and doctors are very kind.

King George Hospital 2024-04-26 Person 5 5 0

Been Looked after very very well.

Nothing. Teddy and Tanya.

King George Hospital 2024-04-26 Person 5 5 0

Staff were very understanding of my anxiety and reassured me throughout procedure.

Everything was done as I would have liked.